Patrick Francis Designs My Account  |  My Shopping Bag  |  Checkout   
Home Shop Sale Shop
   » Shipping & Returns
Our Catalogue
  Ladies Cashmere
     Short Sleeve jumpers
     Cardigans
     Hoodies
     Polo-necks
     Cable V-necks
     Tapered V-necks
     Tank tops
     Accessories
  Ladies Cotton
     T-shirts
     Vests
     Long sleeved tops
  Menswear
     Mens Cashmere
     Ties
  Scarves
     Cashmere
     Pashmina
     Wool
     Silk
     Velour
  Babywear
     Girls
     Boys
     Cashmere
  Leather goods



Shipping, Delivery & Returns

For a limited time all orders will receive the special gift wrapping option, absolutely free!

Shipping

Below you will find the shipping rates from Ireland to different parts of the world, these rates are in Euro, but if you are using another currency in your shopping cart it will be converted with the latest currency exchange rates. Typically a scarf weighs about 0.1kg, an average sweater weighs 0.25kg.

Shipping destination up to 2.5kg 2.5 - 4.5kg
to Ireland €12.00 €15.00
to the United Kingdom €20.00 €26.00
to EU & Europe €30.00 €35.00
to the USA, Canada & the rest of the world €35.00 €50.00




We ship to Ireland and the UK.
We also ship to all EU countries such as France, Germany, Luxembourg, Monaco, Netherlands, Austria, Finland, Greece, Italy, Portugal, Spain, & Sweden.
Finally, we ship to the USA, Canada, Australia, New Zealand, Japan, the Republic of Korea, Hong Kong, Taiwan, Indonesia, the Philippines, Singapore, Thailand, and Macau.

All deliveries will be sent using DHL. Shipments made to countries outside of the European Union, such as the USA, Canada and some other countries may be subject to import duties and taxes. It is your responsibility to pay any such duties upon delivery.

Once an item ships you will receive an email notifying you of the shipment, and you will receive a DHL tracking number. Once shipped you can track your order via the DHL website. Please bear in mind it can sometimes take up to 24 hours for the tracking number appear on DHL's tracking system.

Delivery

Goods will be delivered by a reputable courier company for a secure and efficient delivery. We aim to deliver your goods within the specified timeframe quoted to you at the time of your order. However delays may occur that are outside of our control and therefore all delivery dates are an approximate guide only.

You will be required to sign for your goods at the time of delivery, so please pick a delivery address where you can sign for the goods during business hours.

Once the delivery is signed for you will become solely responsible for the goods.

Returns

We offer a 14-day full refund or exchange provided that the goods are unworn, in their original packaging, and that have all labels and swing tickets attached. If you are not completely satisfied with your order, or if it is the wrong style or size, you may return it within 14 days of the invoiced date. If the goods are faulty you are entitled to a full refund on any item purchased.

All goods that are returned must be accompanied by a proof of purchase.

Refunds will be made within 28 days upon receipt of your returned item. On receipt of returned items we will refund the amount paid for goods to your credit card or PayPal account. All delivery costs are non refundable. It is advisable to obtain a proof of sending certificate which you should keep until a full refund has been given.

If a Patrick Francis Designs item was purchased from one of our stockists it must be returned to that store.

Continue
Size Guide
Shipping & Delivery
Frequently Asked Questions
Ask us a question
About Us
 Shopping Bag more
Your bag is empty
 Currencies
All orders are charged in Euro. All of our prices include Irish VAT at 21%. If you live outside of the European Union, simply log in and we can show you the prices without this tax.